FAQs
How do I know if a loss is beyond a restorer's scope?
Chemical spills and hazmat releases need licensed environmental contractors. Restoration companies take on water, fire, smoke and storm damage to the building. Ask a provider to say plainly what it won't do.
Can we keep operating?
Often, in part. Ask how work zones will be separated so the unaffected areas keep running.
How will equipment and inventory be protected?
Ask for a written plan that names what gets moved, covered or isolated before cleanup begins.
Will the bill be clear enough for our insurer?
Ask for photos, moisture records, equipment logs and an itemized estimate in the format your adjuster asks for.
Who repairs the building afterward?
Some restoration companies rebuild after cleanup; others hand repairs to a separate contractor. Ask who owns each stage and get it in writing.